Refund policy
Wholesale Returns & Exchanges
All wholesale orders are final sale and are not eligible for return or exchange unless the products are received damaged or defective.
Any damaged or defective products must be reported to Kossma Beauty within 5 days of receiving the order. Claims submitted after this period may not be eligible for a replacement, credit or refund.
To report damaged or defective products, please email wholesale@kossma.com with your order number, a description of the issue and clear photographs showing the damaged or defective items and their packaging.
Please do not return any products without first receiving approval and return instructions from Kossma Beauty.
If a return is approved, the products must be returned in accordance with the instructions provided by Kossma Beauty.
All digital products are not eligible for returns or refunds.
Shipping and Delivery Issues
All shipping charges are non-refundable unless otherwise approved by Kossma Beauty as part of a damaged or defective product claim.
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If an incorrect or incomplete address is provided and the shipment is delivered to the wrong address or returned to Kossma Beauty, any replacement shipping charges must be paid before the order is dispatched again.
Refunds, Credits and Replacements
Once an approved return is received and inspected, Kossma Beauty will notify you of the outcome of your claim.
At Kossma Beauty’s discretion, an approved claim may be resolved with a replacement, store credit or refund.
If a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Original shipping charges and return shipping charges are non-refundable unless otherwise approved by Kossma Beauty.
Late or Missing Refunds
If you have not received an approved refund, please check your bank account and contact your bank or credit card provider, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us at wholesale@kossma.com.
Wholesale Resale Policy
Kossma Beauty wholesale products may not be listed, advertised or sold on Amazon.
By placing a wholesale order, the purchaser agrees not to resell Kossma Beauty products through Amazon or through any Amazon marketplace account.
Failure to comply with this policy may result in the suspension or termination of the purchaser’s wholesale account and the cancellation of future wholesale orders.
