Many customer service issues can be resolved quickly, by reading through our frequently asked questions. If you have a basic issue regarding your order or our brand, take a peek below and see if it saves you an email. If not, please feel free to reach out to us, through our contact page.
Ordering & Accounts
How do I apply for a wholesale account?
Simply fill out our wholesale registration form. Once approved, you’ll receive login details and access to wholesale pricing.
Do I need an account to place an order?
Yes, wholesale orders require an approved account. This ensures you receive the correct pricing and order terms.
Is there a minimum order quantity (MOQ)?
Yes, our minimum MOQ is 5 units per sku and $500 order total.
Pricing & Payments
How do I see wholesale prices?
Wholesale prices are visible once you log in with an approved wholesale account.
What payment methods do you accept?
We accept all major credit cards and wire transfers. For larger orders, we may offer invoicing options upon approval.
Shipping & Delivery
How long does shipping take?
Orders are typically processed within three business days. Delivery times depend on your location and shipping method.
Do you ship internationally?
No.
Can I use my own courier account?
Yes, please contact us after placing your order.
Products & Stock
What happens if an item is out of stock?
You can sign up for our Back in Stock notifications or contact us for lead times.
Do you offer samples?
We do not offer samples at this time.
Can I request custom products or packaging?
Depending on the product, we may be able to accommodate customization. Minimum order requirements will apply.
Returns & Support
What is your return policy for wholesale orders?
Returns are accepted for damaged or defective items only. Please notify us within 10 business days of receiving your order.
Who do I contact for support?
You can email our wholesale support team at joe@kossma.com
Get in touch
Have questions about your order, or a general enquiry?
