Many common questions can be answered below. If you need further assistance with your application, account or order, please visit our contact page
Ordering & Accounts
How do I apply for a wholesale account?
Complete our wholesale registration form. Applications are reviewed individually, and we will contact you by email once your application has been approved or if we require additional information.
Who can apply for a wholesale account?
We welcome applications from established retailers, spas, estheticians, wellness businesses and other approved businesses interested in reselling Kossma products.
Do I need an account to place an order?
Yes. Wholesale pricing and ordering are available only through an approved wholesale account.
Is there a minimum order requirement?
Yes. The minimum wholesale order is $500, with a minimum quantity of 5 units per SKU. Orders that do not meet both requirements may be cancelled.
How long does account approval take?
Applications are reviewed individually. We will contact you by email once your application has been reviewed or if we need any additional information.
Pricing & Payments
How do I see wholesale prices?
Wholesale prices are visible after you log in with an approved wholesale account.
What payment methods do you accept?
We accept the payment methods displayed at checkout. Alternative payment arrangements may be available for approved orders at Kossma Beauty’s discretion.
Shipping & Delivery
How long does it take to process an order?
Wholesale orders are typically processed within 3 business days. Delivery times vary depending on your location, order size and selected shipping method.
Do you ship wholesale orders internationally?
No. Wholesale shipping is currently available within the United States only.
Can I change my shipping address after placing an order?
We cannot guarantee that shipping information can be changed after an order has been submitted. Please review your address carefully before completing checkout.
Products & Stock
What happens if an item is out of stock?
You may sign up for a Back in Stock notification where available or contact us for information about expected availability.
Do you offer samples?
We do not currently offer wholesale samples.
Reselling Kossma Products
Can I sell Kossma products online?
Approved wholesale customers may sell Kossma products through their own authorised website or physical retail store, subject to our Wholesale Terms of Service.
Can I sell Kossma products on Amazon?
No. Kossma products may not be listed, advertised, distributed or sold on Amazon or through any Amazon marketplace account.
Can I sell Kossma products through other online marketplaces?
Sales through third-party marketplaces require prior written approval from Kossma Beauty. Amazon sales are not permitted.
Can I use Kossma product images and descriptions?
Approved wholesale customers may use product images and information supplied or approved by Kossma Beauty solely for the legitimate promotion and resale of Kossma products.
Returns & Support
What is the return policy for wholesale orders?
All wholesale orders are final sale and are not eligible for return or exchange unless products are received damaged or defective.
What should I do if an item arrives damaged or defective?
Damaged or defective products must be reported within 5 days of receiving the order. Please email joe@kossma.com with your order number, a description of the issue and clear photographs of the affected products and packaging.
Who should I contact for wholesale support?
Please email joe@kossma.com or use our contact page.
Get in touch
Have questions about your order, or a general enquiry?
